THE SOLVE-IT! MEDIATION PROCESS

When you contact Solve-It!, you will instantly be in touch with a crew of highly trained case developers who will be happy to provide you with the information and resources that you need to find resolution to your community-level conflict.  A typical case will follow this process:

1.       You contact us. Case developers gather a description of the conflict that you are experiencing, including what, if any, legal and/or other steps have been taken to resolve the issue up until this point.

2.       Case developers provide resources to individuals/groups who have cases that are not appropriate for community-level mediation w/ Solve-It! Community Mediation Service (divorce/child custody, domestic or other social violence, injunctions against harassment, etc.)

3.       If the case is appropriate for mediation, the case is officially opened and an intake consultation will be set up via office visit or teleconference. During this consultation, you will be given and walked through an Intake packet that includes:

·        an introduction to mediation from the Program Coordinator

·       requester's case development form,

·        brochure,

·        copies of community feedback and/or recent local newspaper articles,

·        a self addressed, stamped return envelope

4.       Upon completion of the intake form and receipt of the case development consultation fee, a letter and intake packet, including a respondent's case development form, is sent to the party(ies) being invited to mediation. All correspondence is copied to the requester and kept on file in our office.

5.       If there is a response to the letter, the case is developed accordingly: closed by request (resolved on own), declined, or sent on to mediation session.

6.        If there is no response after 2-3 weeks, a second letter is issued to the respondent and copied to the requester.  If there is no response after the second letter, a final letter is issued to both parties, outlining a decline due to unresponsiveness.

7.       If all parties agree to mediation and the case advances, the Program Coordinator works with all parties to determine a convenient meeting location and time.